Southwestern Electric Power Company (SWEPCO) is reminding the public and its customers across Arkansas, Louisiana, and Texas to remain vigilant against ongoing scam attempts. Recent reports indicate that individuals posing as utility representatives are demanding immediate payment for services, specifically targeting residents and businesses in these areas. Important Reminder:
- SWEPCO will never call customers demanding immediate payment. If you receive a suspicious call, email, or in-person visit, please take the following actions: • Phone: Hang up immediately.
- Email: Delete the message without responding.
- In-Person: Close the door.
Ensure Your Security: One effective way to enhance your security and maintain a strong connection with SWEPCO is by keeping your contact information up to date. Please ensure that we have your current cell phone number, home phone number, and email address. We also encourage customers to opt in to their communication preferences to sign up for alerts. To sign up for SWEPCO alerts and opt-in to emails, visit SWEPCO.com/Alerts. You’ll need to create a user ID and password for each person who will receive alerts and add their cell phone number and/or email address.
This allows you to customize alerts and receive updates on outages, bill due dates, and other important information.
“To share important information directly with our customers and provide better service, we need customers to opt in to receive communication from us,” explained Paul Pratt, Director of Customer Services & Marketing.
Verify Your Account: one of the following methods:
- SWEPCO App
- Website: Log in to SWEPCO.com
- Phone: Call us directly at 1-888-216-3523
For more information on recognizing scams and protecting yourself, please visit SWEPCO.com/StopScams.
About Southwestern Electric Power Co. (SWEPCO)
We deliver safe, reliable and affordable power to more than half a million homes and businesses in Arkansas, Louisiana and Texas. Our 1,400 employees power today’s necessities and inspire tomorrow’s possibilities. You’ll see us improving communities, promoting sustainability and building grid resiliency throughout our territory, spanning more than 25,000 distribution line miles. Our work in energy efficiency has been repeatedly recognized by the U.S. Department of Energy, which honored us as an
ENERGY STAR® 2023 Partner of the Year for Sustained Excellence. We recognize that innovative approaches to workforce development are necessary to effectively recruit qualified, diverse talent in today’s competitive labor market and this includes a commitment to building a diverse and skilled workforce through partnerships to grow the talent pipeline. We’re proud to be named Texas Workforce Commission’s 2023 Employer of Excellence and to receive the 2023 Curt Eysink Excellence in Workplace Development award from the Louisiana Community and Technical College System. Because we produce and deliver one of the most powerful forces on earth, we keep the safety and well-being of our customers and employees at the forefront, always. We are proud of the Million Work Hours Safety Award from the Arkansas Department of Labor Licensing and Arkansas Workers’ Compensation Commission on behalf of our Flint Creek Power Plant for working 4 million hours without a lost-time accident. We believe we can deliver reliable electricity while protecting the environment. Our work to support habitat conservation was recently recognized by the Wildlife Habitat Council Conservation (WHC) who awarded us a Silver Certification for supporting sustainable ecosystems at our Eagle Watch Nature Trail. SWEPCO is an American Electric Power (Nasdaq: AEP) company. SWEPCO’s headquarters are in Shreveport, LA. News releases and other information about SWEPCO can be found at SWEPCO.com. Connect with us by following Facebook.com/SWEPCO, Twitter.com/SWEPCOnews, Instagram.com/swepco, Youtube.com/SWEPCOtv and LinkedIn.com/company/swepco.
About American Electric Power (AEP)
Our team at American Electric Power (Nasdaq: AEP) is committed to improving our customers’ lives with reliable, affordable power. We are investing $54 billion from 2025 through 2029 to enhance service for customers and support the growing energy needs of our communities. Our nearly 16,000 employees operate and maintain the nation’s largest electric transmission system with 40,000 line miles, along with more than 225,000 miles of distribution lines to deliver energy to 5.6 million customers in 11 states. AEP also is one of the nation’s largest electricity producers with approximately 29,000 megawatts of diverse generating capacity. We are focused on safety and operational excellence, creating value for our stakeholders and bringing opportunity to our service territory through economic development and community engagement. Our family of companies includes AEP Ohio, AEP Texas, Appalachian Power (in Virginia, West Virginia and Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana, east Texas and the Texas Panhandle). AEP also owns AEP Energy, which provides innovative competitive energy solutions nationwide. AEP is headquartered in Columbus, Ohio. For more information, visit aep.com.
