Paxton investigates online puppy seller over breeder claims and health guarantee

AUSTIN — Texas Attorney General Ken Paxton has opened an investigation into an online puppy-selling company, alleging it misled consumers about the origin of its dogs and the veterinary care they received.

The investigation targets Lone Star Pups, LLC, a Caldwell-based business that sells doodle and designer dog breeds online.

According to Paxton’s office, the company markets itself as working exclusively with reputable breeders. However, records reviewed by investigators indicate the puppies’ pre-purchase veterinary exams are conducted in Holmes County, Ohio. The attorney general’s office described that region as widely known for large-scale commercial dog breeding, including operations it characterized as unethical.

Buyers who ask for specific breeder information are frequently denied, according to the investigation.

The company also advertises that 99 percent of its breeding dogs are certified by the Orthopedic Foundation for Animals, a designation reserved for animals that have passed a full slate of health screenings. An undercover investigation found the company completes only two of the four tests OFA requires for that certification, the attorney general’s office said.

Investigators are also examining the company’s “10 Year Health Guarantee.”

Paxton’s office said the fine print caps coverage for major hereditary conditions at three years from a puppy’s date of birth. Those conditions include cancer, pancreatitis, autoimmune disease, diabetes, intestinal disease and seizures. Consumers must also maintain ongoing pet insurance to remain eligible for coverage.

The word “guarantee” appears at least nine times on the company’s homepage, which the attorney general’s office said was designed to create a false sense of security.

“Purchasing a new puppy is an exciting moment for many Texas families, and that excitement should never be exploited by companies hiding the truth behind false promises and fine print,” Paxton said in a statement. “Texans deserve honest information about their new family pets, the veterinary care they receive, and the promises that a company is actually willing to honor.”

The investigation will determine whether Lone Star Pups violated the Texas Deceptive Trade Practices Act. The Office of the Attorney General has issued a civil investigative demand to the company seeking documents and information about its business practices.

A civil investigative demand is an investigative tool. It does not constitute a finding of wrongdoing, and no lawsuit has been filed.

Lone Star Pups had not publicly responded to the investigation as of publication.